If you think your iPhone is having some problems recently, here’s a quick way to identify if it has a hardware problem or not.
With iOS 5, Apple had built a ‘Diagnostics and Usage’ feature which compiles all software or hardware errors on your iPhone. This is a great feature that can help you identify your iPhone’s problem before it gets worse.
To access this handy feature:
- Go to Settings > General > About.
- Scroll down to the bottom and tap on ‘Diagnostics & Usage.’
- Tap on ‘Diagnostics & Usage Data.’
- On this screen, you can see a list of error logs. The most common one is Low Memory error.
Now, how can tell you if there’s a hardware issue? Just look for an entry called panic.plist.
This is a common terminology used by Apple and it’s derived from the word Kernel Panic which means an action taken by an operating system upon detecting an internal fatal error from which it cannot safely recover. If you don’t see this entry, then you don’t have to worry about anything.
The guys and girls of Genius Bars at all Apple Stores worldwide use the same technique for troubleshooting. When they see a panic.plist entry, they would usually arrange for a phone replacement, if you’re eligible.
Do you have the panic.plist entry on your iPhone?