How to Check on Verizon’s Website if Your iPhone with Bad ESN Can Be Fixed

(Last Updated On: May 22, 2020)

If you bought yourself a used Verizon iPhone from eBay or Craigslist and found out that it has a bad (blacklisted) ESN/MEID due to it being reported missing or stolen, it’s still possible to fix it.


Verizon works differently from AT&T or T-Mobile because it runs on a mobile network called CDMA. Before you can use any device on Verizon’s network, you will have to check if it’s eligible for activation.

Now, lets get back to the original topic. If you have an iPhone or any Verizon device which has a bad ESN/MEID/IMEI, we have a service that can fix that. Everything is done remotely and currently the turnaround time is about 1 to 3 business days.

How to Check if Your Verizon iPhone (or any device) with Bad ESN Can be Fixed?

1. Enter the URL below on your web browser:

2. Scroll down to Step (2) in the web page if you already know your ESN. Otherwise, see how you can get your device ESN using Step (1) shown in the above URL.

3. Enter your 14-digit ESN into the text box and click Check Device.

4. If your iPhone has a “regular bad ESN” due to reported missing or stolen, it will show the result above: Please contact Customer Service at (800) 922-0204. This is a good news for you because you can now use this service to make your bad ESN good again.

If for some reason you get the following message, you’re out of luck because there’s no way to fix your bad ESN. This error message means your iPhone or Verizon device is in fraud list.

The phone associated with the Device ID you entered cannot be activated at this time. Please contact Customer Service at 800-922-0204 for assistance.

Once your bad ESN has been fixed, you can verify it yourself using the same steps above. You will get either one of the following results or messages:

It appears you would like to activate your recently purchased device. Please sign in to My Verizon to complete your new device activation Activate My New Device

or something like below:

As long as you have a device with “regular bad ESN”, we can assure you that it can be fixed. Before buying any used Verizon device, remember to always check the ESN to save you from any trouble! Click here to get your ESN fixed!


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