How to Unlock AT&T iPhone XS and XR with IMEI Issue on AT&T Network

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AT&T has recently updated their unlocking policies which make unlocking iPhone more challenging. What if you get a rejection message that says there’s ‘Issue on AT&T Network’?


Over the past few months, AT&T is making it really difficult for people to unlock their AT&T iPhones especially the newer models.

Is your AT&T iPhone Eligible to be Unlocked by AT&T?

Firstly, please be informed that AT&T will and unlock your latest iPhone under the following circumstances:

  • The person requesting the unlock is a current AT&T customer or a former AT&T customer who can provide the phone number or account number for their account.
  • The iPhone was designed for use on AT&T’s network; all contract obligations, including any term commitment, associated with the device to be unlocked have been fully satisfied
  • The iPhone has not been reported lost or stolen.
  • Also, current customer accounts must be in good standing with no past-due amount or unpaid balance and has been active for at least sixty (60) days. Former customer account may be eligible for unlocking so long as they owe AT&T no Early Termination Fee or other unpaid balance.
  • AT&T will unlock an iPhone for an active and deployed member of the military who is a current AT&T customer in good standing and is able to provide AT&T with deployment verification; and for a person who purchased the iPhone from an authorized location at the ‘no commitment’ price and can provide proof of purchase.

How to Unlock Your AT&T-Locked iPhone XS, XS Max or XR for Free by Contacting AT&T Support

1. Firstly, find out if you’re eligible for this free unlocking service.

2. Allocate 20-30 minutes of quiet time so that you can speak or chat properly with an AT&T’s customer support representative.

3. Once you’re ready, get your AT&T account number ready and have your iPhone in front of you.

4. Call this number 1-800-331-0500 (Sykpe user can call for free) or login to your AT&T online account to initiate a Live Chat session with an AT&T’s customer support representative.

5. They will ask a couple of questions but mainly will ask for your account information, email and your iPhone’s IMEI number. Go to Settings > General > About. Scroll down to get your iPhone’s IMEI number.

6. If there’s no issue with your account, they will issue the unlock and instructions within a few hours (some are given 24-48 hours). If this is not the case, they may have to do further checks.

In any case, if you get the error on IMEI Issue on AT&T Network, you can unlock it using a specialized service.

How to Unlock AT&T iPhone XS and XR with IMEI Issue on AT&T Network

The service only requires your AT&T iPhone’s 15-digit IMEI or ESN that can be found under Settings > General > About.

Then a submission will be done to request for the unlock to be done on AT&T database.

You’ll then receive a notification to unlock within 3-7 work days but mostly are done within 3 work days.

The message will show on iTunes or on your device, you’ll be able to switch to any carrier worldwide.


If AT&T rejected your request using normal method, you may want to use this service.

So the best way to make sure that you can get your iPhone unlocked without any glitch is to check the device status on AT&T database. We can do the check for you for free.

Share your experience with us and other fellow readers.

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How to Unlock AT&T iPhone XS and XR with IMEI Issue on AT&T Network was last modified: November 5th, 2018 by Joe Wang

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